Respond
Support customers across multiple channels with centralized history.
Serve customers in real time through WhatsApp, your website, and connected channels. Route conversations, preserve history, and combine your team with chatbots and AI agents.
Customize the widget, choose how customers start a conversation, and centralize messages from the channels your company already uses.
Channels, conversations, and history brought together so your team can handle every interaction with full context.
Organize channels, conversations, tickets, sales and indicators in one operation, connecting people, automation and AI.
Support customers across multiple channels with centralized history.
Reduce repetitive tasks with flows, triggers and chatbots.
Use trainable AI agents to support service and sales.
Track performance, quality and opportunities in real time.
Capabilities that work together so your team can respond, resolve, sell, and learn from every conversation.
Real-time support with multiple agents, departments, queues, transfers, files and audio.
View detailsTrainable assistants to answer questions, solve requests, qualify leads and sell 24/7.
View detailsTurn emails and requests into tickets with SLA, automation, priorities and complete history.
View detailsCreate conversational flows to automate triage, answers, integrations and transfers.
View detailsManage leads, companies, opportunities and pipelines with automation to accelerate the sales cycle.
View detailsMonitor operations, support, sales and quality with ready-made indicators and advanced reports.
View detailsExpand your operation with self-service, content, transparency, and ready-made connections without fragmenting the customer experience.
View all solutionsA platform to receive requests, organize work, solve with humans and AI, and evolve with data.
Receive contacts from your website, WhatsApp, email, forms, widgets and other channels.
Distribute conversations, create tickets, manage contacts, companies, leads and opportunities.
Combine human agents, AI agents, chatbots, automation and smart transfers.
Track dashboards, reports, quality and performance in real time.
One inbox where your team can talk, check history, and take action without wasting time switching tools.
Train with documents, websites, texts, tables, knowledge base content, and human conversations. The agent detects intent, takes action, and hands off to your team when needed.
Hi! I need help with my order.
09:41Hi, Ana! I’m Luna, NovaCasa’s AI agent. I can check orders, guide exchanges, and bring in our team whenever needed.
09:41The box arrived damaged and the product is scratched. What should I do?
09:42I’m sorry about that, Ana. Send a photo of the package and your order number. I’ll open the exchange request and follow it with you.
09:42Next action: collect details and open a request
Turn conversations, emails and requests into trackable tickets, with SLA, owners, priorities and automation to keep operations under control.
Manage leads, contacts, companies, deals and sales pipelines with tasks, automation and indicators to bring more predictability to the sales process.
Reduce queues, respond faster and keep each customer’s history accessible.
Turn conversations into leads, opportunities and deals tracked in the CRM.
Organize tickets, SLAs, knowledge base and customer portal in one flow.
Track performance, quality, volume and bottlenecks with real-time dashboards.
Connect human support, automation and AI in one complete platform.