Back to plans and pricing Complete comparison

Every module. Limits that grow with your operation.

Compare platform features and see how users, channels, automation, AI and governance evolve in each plan.

One complete platform

Every plan includes all Tolv modules.

Plans differ by limits, volumes, automation levels, reporting, integration, governance and support.

Go to complete table

Start

Included users: 5
Monthly conversations: 1.500
Departments: 1

Most chosen

Team

Included users: 15
Monthly conversations: 4.000
Departments: 4

Growth

Included users: 35
Monthly conversations: Unlimited
Departments: 10

Scale

Included users: 50
Monthly conversations: Unlimited
Departments: Unlimited

Enterprise

Included users: Custom
Monthly conversations: Custom
Departments: Custom

Feature catalog

Complete comparison table

Features are organized by module. A check means the feature is included; specific values represent the plan limit.

Human chat	Start	Most chosen Team	Growth	Scale	Enterprise
Simultaneous conversationtions	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Team performance dashboard
Departments with chat queues
Automatic chat distribution rotation
Smart automatic start
Transfer chat to AI agent Coming soon
Transfer chat to department queue Coming soon
Transfer chat to another human user
Send and receive files
Send and receive audio messages
Transcribe audio messages Coming soon
Send and receive emojis
Supervised chats
Quick replies
Identification forms	1
Offline contact forms	1
Service forms
Service evaluation forms
Custom survey form Coming soon
Custom service messages
Department selection message
Waiting in queue message
Welcome and service start message
Service closed message
Service evaluation thank-you message
Tolv Signals	Start	Team	Growth	Scale	Enterprise
Specific Signals price	Coming soon	Coming soon	Coming soon	Coming soon	Coming soon
Interactions analyzed per month	Coming soon	Coming soon	Coming soon	Coming soon	Coming soon
Automated QA
Score by skill
Sentiment Analysis
Operational insights	Basic	Advanced	Custom	Custom	Custom
Executive reports
Agent Growth
AI simulations		Limited	Custom	Custom	Custom
AI onboarding
Custom training		Basic	Custom	Custom	Custom
Evaluation profiles	Coming soon	Coming soon	Coming soon	Coming soon	Coming soon
Automatic rules		Basic	Advanced	Advanced	Advanced
AI knowledge base
Custom scenarios		Limited
Content upload
Multiple teams/departments
APIs & Exports
SSO
Advanced compliance
Custom AI
Dedicated SLA
Strategic Customer Success
Executive Business Reviews			Monthly	Monthly	Monthly
AI agents	Start	Team	Growth	Scale	Enterprise
Available AI agents	1	3
LLM consumption credits	Prepaid	Prepaid	Prepaid	Prepaid	Prepaid
Text training	50
Training with products and catalog integration
Training with help portal solutions
Document training Coming soon
Custom behavior
Communication style
Objectives
Answer tone
Split long messages
Allow emoji use
Multiple AI models
Anthropic (Claude)
OpenAI (GPT)
xAI (Grok)
Google (Gemini)
DeepSeek
Meta (Llama)
Mistral
Cohere
Agent performance dashboard
Supervised service interactions Coming soon
Use Deep Thinking
Restrict answers to training
Limit interactions per conversationtion
Take over service
Transfer to human users
Transfer to AI agents
User intent detection	1
Inactivity actions	4
Transcribe audio messages Coming soon
Service evaluation (NPS, sentiment, others)
AI assistant for human users
Chat and ticket answer drafting
AI agent answer review
Intelligent chatbots	Start	Team	Growth	Scale	Enterprise
Flow-based chatbots	1	4
Drag-and-drop conversationtion flow builder
Multiple interconnected flow building
Macros and variables for dynamic messages
Messages with formatted text
Messages with images
Messages with files and documents
Messages with clickable URLs
Messages with emojis
Simple and complex menu creation
Transfer to human chat
Transfer to AI agents
Transfer to other flow chatbots
Chatbots with integration
Transcribe audio messages
Service evaluation (NPS, sentiment, others)
Tickets	Start	Team	Growth	Scale	Enterprise
Team performance dashboard
Tickets with priorities
Customer can create ticket by email
Customer can receive email notifications
Customer can reply to ticket by email
Email channels	1
SLA policies	1	4
SLA schedules	1	4
SLA - Expired first response notifications
SLA - Expired resolution notifications
Classify tickets by request type	1	10
Classify ticket resolutions	1	10
Assignments by request type	1
Internal notes with attachments
Reply with attachments
Tickets with related chat
Ready-made filters
List with custom ordering
Advanced filters for ticket management
Advanced filters segmented by visibility groups
Tickets related to other tickets
Export ticket list
Custom Fields
Customize email notification HTML
Advanced automations Coming soon
Conditional custom fields Coming soon
Customers (people and companies)	Start	Team	Growth	Scale	Enterprise
Create organizations/companies
Custom organization fields
Organization classification (labels, tags)
Create people/contacts
Custom people fields
People classification (labels, tags)
Link people to organization
Automatically link people to organization
Portal login
Create ticket through the portal
Reply to tickets through the portal
Link tickets to organization
Link tickets to person
Link appointment to organization Coming soon
Link appointment to person Coming soon
Link business opportunity to organization Coming soon
Link business opportunity to person Coming soon
Web Widgets	Start	Team	Growth	Scale	Enterprise
Create web widgets (website chat window)	1
Multiple calls-to-action per web widget	2
AI agent chat call-to-action
WhatsApp call-to-action
Forms call-to-action
Telegram call-to-action
Instagram call-to-action
Phone call-to-action
URL call-to-action
Portal solutions call-to-action
Ticket creation call-to-action Coming soon
Website visit monitoring
Send message to website visitor
Triggers
Use ready-made themes
Custom theme creation
Customize call-to-action location
Customize call-to-action format
Choose call-to-action format and icon
Do not show Tolv branding in the widget
Service channels	Start	Team	Growth	Scale	Enterprise
Email	2	4
web widgets
Chat popup (web widget)
WhatsApp QR code	Add-on	Add-on	Add-on	Add-on	Add-on
Official WhatsApp Meta	Add-on	Add-on	Add-on	Add-on	Add-on
Telegram	Add-on	Add-on	Add-on	Add-on	Add-on
Direct (Instagram)	Add-on	Add-on	Add-on	Add-on	Add-on
Messenger (Facebook)	Add-on	Add-on	Add-on	Add-on	Add-on
CRM / Sales pipeline	Start	Team	Growth	Scale	Enterprise
Sales team performance dashboard Coming soon
Lead management Coming soon
Lead classification Coming soon
Sales pipeline Coming soon
Business opportunities Coming soon
Integrations	Start	Team	Growth	Scale	Enterprise
REST API
Webhooks
LLMs for AI agents
Anthropic (Claude)
OpenAI (GPT)
xAI (Grok)
User workspace	Start	Team	Growth	Scale	Enterprise
Customer service by chat
Customer service by tickets
Team performance dashboards
AI chat supervision Coming soon
Human chat supervision
Department segmentation	1	4
Feature access by visibility groups		4
Create permission profiles		2
Internal chat between users (Teams)
Quick replies for chats and tickets
AI assistant for human users Coming soon
Shifts and schedules
Authentication restriction
Full interface in Brazilian Portuguese
Audio alert customization
Service evaluation (NPS, sentiment, others)
Customer portal	Start	Team	Growth	Scale	Enterprise
Customer portals	1	2	Unlimited	Unlimited	Custom
Solutions	50
Internal solutions
Smart solution search
Create ticket
Customer can track and reply to tickets
Customer login
Web widget inclusion
Custom portal URL
Custom domain with SSL (https)
Theme customization
Customize images
Advanced customization (CSS, HTML)
Hide Tolv brand in footer
Add external links to portal
Reports and Dashboards	Start	Team	Growth	Scale	Enterprise
Several ready-to-use real-time dashboards
Ready-to-use charts integrated with dashboards
Human chat performance dashboard
Ticket performance dashboard
AI agent performance dashboard
Complete reports and service history
Analytical chat reports
Offline contact report
Custom real-time dashboards
Custom dashboards with charts
Custom charts
Export reports
User access report
Data	Start	Team	Growth	Scale	Enterprise
File storage (PDF, docs, images...)	10 GB + 2 GB/User	10 GB + 5 GB/User	10 GB + 10 GB/User	10 GB + 10 GB/User	10 GB + 10 GB/User
Encrypted stored data
Data-in-transit encryption
Access and change logs

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