Before moving into features, see how conversations, history and channels stay organized so the team can serve with speed and context.
Automatically distribute conversations, reduce wait times and keep agents focused on interactions that need human action.
History, contact data, conversation source and previous interactions appear in the same flow to personalize each response.
Track volume, productivity, customer ratings and team bottlenecks with clear data to improve support.
Engage visitors when they are researching, comparing or need help buying. The widget puts your team one click from the customer, without requiring login, an app or a channel change.
With Tolv, each conversation can be routed to the right team, become a ticket, feed customer history and create opportunities for your sales team.
Ideal for companies that want to move away from scattered inboxes and operate with priority, traceability and service standards.
Start nowCentralize conversations from the main customer touchpoints and keep your team handling everything in a single operation.
Telegram
Messenger
Site Widget
API RESTful
VoIP
Let agents send different message types such as text, audio, emojis, attachments and images for rich, complete communication.
See what the customer is typing before they send the message to anticipate the answer and prepare proper support.
Use predefined replies shared among agents to speed up support and keep communication consistent.
Organize conversations by department and route customers to agents specialized in the required subject.
Easily transfer a conversation from one agent or department to another without losing conversation history.
Organize conversations by priority, ensuring the most urgent cases are handled first and optimizing workflow.
Automatically distribute conversations among available agents, optimizing response time and balancing workload.
Use chatbots to recognize and personalize support according to the customer, creating a more efficient initial experience.
Receive real-time alerts for new conversations and messages, ensuring fast responses even when an agent is working on another activity.
Provide scripts to guide agents and ensure a consistent, efficient approach in every customer interaction.
Evaluate the customer experience with a satisfaction survey at the end of support, collecting valuable feedback for continuous improvement.
Let supervisors monitor and intervene in conversations when needed, ensuring quality and support for agents.
Connect the chat system with Official WhatsApp, Telegram and other channels, expanding contact options and centralizing support.
Customize the widget to reflect your company visual identity, including colors, logos, messages and behavior.
Store complete chat transcripts for future reference, quality analysis and support team training.
Keep a detailed history of chats, tickets and deals for more personalized, contextual support in every interaction.
Access courses, tracks and practical content to accelerate platform adoption, standardize processes and prepare your operation to use chat, automation, AI, reports and integrations with more confidence.
